From the first ring to a clean staff summary.
Loman lives between your existing phone line and your kitchen. No new hardware, no integration contracts. Three steps cover everything guests call about during dinner service.
Your phone rings. Loman picks up using your name.
Loman sits on a forwarding number you set at the end of your existing phone contract, or as the primary number on a new line. When a call comes in, it answers immediately with a custom greeting: "Thanks for calling Casa Verde, how can I help you tonight?"
No hold music. No menus. The conversation is natural and conversational because Loman is trained on hospitality language, not call-center scripts. Guests rarely realize they are not speaking with a person until late in the call, if at all.
Setup is one configuration call with our team:
- You provide your greeting script and restaurant name pronunciation
- You share your menu categories, hours, and parking notes
- We configure your forwarding and send a test call for your approval
| Item | Qty | Note |
|---|---|---|
| Enchiladas verdes | 2 | 1 no sour cream |
| Horchata (large) | 1 |
Loman handles the request completely.
Whether the caller wants to place an order, book a table, join the waitlist, or ask about the menu, Loman handles all of it in one call. It asks clarifying questions naturally to capture the details your staff need.
If a request is genuinely complex (a large party with special dietary requests, an event booking, a manager callback), Loman tells the caller it will have someone call back shortly and captures the contact number and reason. Nothing slips through.
What Loman captures per call type:
- Takeout: items, quantities, modifications, pickup time, name
- Reservation: party size, date, time, name, phone number
- Waitlist: party size, estimated wait, callback number
- FAQ: hours, address, allergen info, parking, specials
Your staff gets the summary within seconds.
The moment the call ends, Loman fires an email and an optional SMS to whoever you designate. The summary is clean and formatted so a kitchen manager can read it at a glance: items, time, special notes, caller name, and a callback number when relevant.
There is no app to open, no new screen to monitor. The notification lands in the same email your staff already uses. Many owners use it as a running log of every call handled during service, reviewable at close each night.
What the notification includes:
- Call type (order / reservation / waitlist / FAQ)
- All captured details formatted for readability
- Caller name and number for callbacks
- Timestamp of call
Type: Takeout order
Name: Maria T.
Time: Pickup at 8:15 PM
2x Enchiladas verdes (1 no sour cream)
1x Horchata (large)
No callback needed.
Getting Set Up
No long contracts, no hardware installs, no developer required.
Book an onboarding call
A 30-minute call with our team to capture your greeting, menu categories, hours, and any custom FAQs you want Loman to answer.
Forward your calls
We send you a local forwarding number. You add it as the main line or a conditional forward on your existing number. No new hardware or app required.
Go live
Loman handles your calls from that evening's service. Our team monitors the first week and adjusts the script based on real call patterns from your restaurant.
Ready to try it on your own phone line?
Start a 14-day free trial. No credit card required. Setup in one business day.
No credit card required. Cancel any time.
Questions? [email protected] or +1 (512) 553-0148